Frequently Asked Questions
Everything you need to know about your sewing machine parts and accessories.
How do I know if a part will fit my specific sewing machine model?
We provide a comprehensive compatibility list on every product page. Simply enter your machine's brand and model number into our search bar or check the 'Guaranteed to Fit' section to ensure a perfect match.
What is your return policy for electronic parts and circuit boards?
Electronic parts are eligible for return within 30 days of purchase, provided they are in their original, unopened packaging. Once an electronic component has been installed, it is no longer eligible for a refund due to the sensitive nature of these items.
How long does shipping take and do you offer international delivery?
Standard domestic orders typically ship within 1-2 business days and arrive within 3-5 days. Yes, we ship to over 50 countries worldwide; international delivery times vary based on the destination and customs processing.
Are the parts you sell original manufacturer (OEM) or generic?
We offer a mix of both. We carry Genuine OEM parts from brands like Singer, Brother, and Janome, as well as high-quality generic alternatives. Each product listing clearly states whether the item is an original or a replacement part.
What should I do if my sewing machine part arrives damaged or is missing from the box?
Please contact our customer support team within 48 hours of delivery. We will expedite a replacement for any damaged or missing items at no additional cost to you.
Do you offer technical support for installing the parts I purchase?
While we are a retail store, we provide a library of free instructional videos and blog tutorials on our website. For complex mechanical repairs, we recommend consulting a certified sewing machine technician.